The close connection we have with our customers fuels our passion and drive for real and meaningful IVD innovation. Our mission: to improve and save lives through diagnostics. Because Every Test Is A Life™
Our innovation mindset is guided by the changing dynamics of diagnostics and the potential for the future.
As health care teams began grappling with the impact of the global coronavirus pandemic in 2020, we developed and marketed the first high-volume antibody and antigen tests for COVID-19 with Emergency Use Authorization by the U.S. Food and Drug Administration.
From launching the first product to determine Rh+ or Rh− blood type to developing the first tests for the detection of antibodies against HIV and hepatitis C to introducing the world’s first fully automated blood banking platform, we have helped shape immunohematology as it is known today.
We are dedicated to solving our customers’ challenges with customized solutions that help them deliver exceptional patient care today and meet the demands that the future holds.
Listening and collaborating are core to our innovation.
When customers told us that analyzer downtime was their number one concern, we developed technology that improved overall reliability to ensure that systems stayed up and running.
When hospitals told us that they needed help managing their workflow, we learned that adaptability was the higher priority to meet customer needs instead of a focus on throughput and turnaround and in turn designed the ORTHO VISION® Analyzer.
A blood typing mistake can mean the difference between life and death. Reducing the chance for errors and enabling the highest level of safety for blood and plasma transfusions is critical. We are the only company in transfusion medicine that provides both serologic infectious disease screening, as well as blood typing at both the donor center and at the hospital.
Our focus on customers and the patients they serve is the foundation of our global culture, and we are proud to lead the IVD industry in customer experience. Our combined service offerings create a comprehensive, 360-degree view of the customer, allowing service to be expertly tailored to ensure the people and technology support needed to deliver exceptional patient care.
By Service Trak for the sixth consecutive year
2020-2021 IMV Service Trak Award
Ortho Care® Services and Informatics is the evolution of how service, expertise, technology, and data driven solutions come together to create a more effective and efficient lab.
Peace of mind demands around-the-clock vigilance. Customers count on our E-CONNECTIVITY® Technology to provide a real-time, secure, interactive connection to Ortho. So, the need for service visits becomes less, and learning and development training becomes more convenient. Combine that with our 24/7 global contact and support center and you can see why our customers feel supported.
Fewer re-runs and re-draws
In diagnostics, system downtime can mean the difference between life and death. When minutes matter most to health care teams and patients eagerly awaiting results, we are there, delivering actionable test results on time, the first time, with 75% fewer re-runs and re-draws over competing systems, speeding patient diagnosis and treatment.
Protecting the environment and advancing sustainability go hand in hand with our mission of improving and saving lives through diagnostics. From products to packaging, we continually work to incorporate environmental improvements that reduce waste, provide a greener alternative and/or help eliminate water consumption.
It’s hard to imagine chemistry not requiring water, but in 1978 we brought revolutionary dry slide technology to clinical chemistry, empowering our customers to reduce their environmental footprint and save millions of liters of fresh water.
Our customers share our vision of helping to create a more sustainable and eco-friendly world. As we look ahead, we focus on reducing water, waste and energy while generating clean energy at our global facilities and incorporating environmentally friendly practices into our product manufacturing and packaging.
We have been recognized with the following innovation awards in recent years.
Ortho Care® Service and Informatics Ranked No. 1 for fifth consecutive year in overall customer satisfaction
(IMV ServiceTrak 2022)
Critical Infusion Award
(Blood Centers of America)
Outstanding Contribution to the Bio/Med Industry Award (MedTech)
Bronze Edison Award
Ortho Care® Lab Support Ranked No. 1 for sixth consecutive year
(Service Trak 2021)
Silver Award Innovative Laboratory Training Program
(Brandon Hall Group Excellence Awards)