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INFORMATICS & SUPPORT

#1 in Customer Satisfaction for 5 Years in a Row

Ortho has earned the No. 1 ranking in the diagnostics industry for Overall Customer Satisfaction by IMV ServiceTrak™ for the fifth consecutive year

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Ortho has earned the No. 1 ranking in the diagnostics industry for Overall Customer Satisfaction by IMV ServiceTrak™ for the fifth consecutive year

Next-level partnership and solutions

Efficient workflows. Reliable, consistent results you can trust. Scalable solutions. We understand the challenges labs face today.

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Our customer relationships average 15+ years and are the heart of our mission to improve and save lives with diagnostics.

Imagine going from clutter to clarity, having seamless control of your lab

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“I know what’s happening, how it’s happening and why.”

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“I know my instruments are running well.”

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“I know we’re all working together and on the same page.”

Ortho Care® Intel

Streamline and optimize your day-to-day lab process
  • Quality management
  • Results management
  • Customized, automated test process
  • Open connectivity

Ortho Care® Ops

Keep your technology in sync and optimized
  • Inventory management
  • Operational intelligence
  • Proactive monitoring
  • Network Insights

Ortho Care® Teams

Improve outcomes with effective collaboration between staff and stakeholders
  • Expert, live support
  • Staff training + proficiency
  • Workflow analysis
  • Executive reviews

Recognition

We have been recognized with the following innovation awards in recent years.

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2022

Ortho Ranked No. 1 for fifth consecutive year
(Service Trak 2022)

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2022

Bronze Sales and Customer Service Department of the Year (Stevie Awards) 

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2021

Critical Infusion Award
(Blood Centers of America)

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2020

Outstanding Contribution to the Bio/Med Industry Award (MedTech)

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2020

Bronze Edison Award
(Edison Awards)

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2021

Ortho Care® Lab Support Ranked No. 1 for sixth consecutive year
(Service Trak 2021)

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2019

Silver Award Innovative Laboratory Training Program
(Brandon Hall Group Excellence Awards)