INFORMATICS & SUPPORT
Ortho has earned the No. 1 ranking in the diagnostics industry for Overall Customer Satisfaction by IMV ServiceTrak™ for the sixth consecutive year for Integrated and Chemistry Systems.
Ortho has earned the No. 1 ranking in the diagnostics industry for Overall Customer Satisfaction by IMV ServiceTrak™ for the sixth consecutive year for Integrated and Chemistry Systems.
Efficient workflows. Reliable, consistent results you can trust. Scalable solutions. We understand the challenges labs face today.
Our customer relationships average 15+ years and are the heart of our mission to improve and save lives with diagnostics.
“I know what’s happening, how it’s happening and why.”
“I know my instruments are running well.”
“I know we’re all working together and on the same page.”
We have been recognized with the following innovation awards in recent years.
Best Customer Satisfaction Chemistry
(Service Trak 2023)
Best Service Chemistry
(Service Trak 2023)
Best System Performance Chemistry
(Service Trak 2023)
Best Customer Satisfaction Integrated Systems
(Service Trak 2023)
Best Service Integrated Systems
(Service Trak 2023)
Best System Performance Integrated Systems
(Service Trak 2023)
Ortho Ranked No. 1 for fifth consecutive year
(Service Trak 2022)
Bronze Sales and Customer Service Department of the Year (Stevie Awards)
Critical Infusion Award
(Blood Centers of America)
Ortho Care® Lab Support Ranked No. 1 for sixth consecutive year
(Service Trak 2021)
Outstanding Contribution to the Bio/Med Industry Award (MedTech)
Bronze Edison Award
(Edison Awards)
Silver Award Innovative Laboratory Training Program
(Brandon Hall Group Excellence Awards)
I have always believed in the quality of service that Ortho Clinical Diagnostics has provided through the years. Thank you for your continuous support through all our endeavors. It is a privilege to have been your partner through the years.
Life in the chemistry and immunology laboratory was hard and it became even harder during the pandemic. But with the excellent service provided by the Ortho Care team, we have a strong support system that ensures continuous and secure operation. To our Ortho family, we are truly delighted by the level of commitment and professionalism demonstrated by your team.
Bairuth Aileen Damasing, RMT
Chemistry Lead
On behalf of the Blood Bank staff, I would like to commend the whole team at Ortho for providing us with excellent customer service that will surely benefit our patients.
Daryll Solisa, RMT
Senior BB Staff
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Giselle Bermejo, RMT
Chief Medical Technologist