INFORMATICS & SUPPORT
Ortho has earned the No. 1 ranking in the diagnostics industry for Overall Customer Satisfaction by IMV ServiceTrak™ for the sixth consecutive year for Integrated and Chemistry Systems.
Ortho has earned the No. 1 ranking in the diagnostics industry for Overall Customer Satisfaction by IMV ServiceTrak™ for the sixth consecutive year for Integrated and Chemistry Systems.
Efficient workflows. Reliable, consistent results you can trust. Scalable solutions. We understand the challenges labs face today.
Our customer relationships average 15+ years and are the heart of our mission to improve and save lives with diagnostics.
“I know what’s happening, how it’s happening and why.”
“I know my instruments are running well.”
“I know we’re all working together and on the same page.”
We have been recognized with the following innovation awards in recent years.
Best Customer Satisfaction Chemistry
(Service Trak 2023)
Best Service Chemistry
(Service Trak 2023)
Best System Performance Chemistry
(Service Trak 2023)
Best Customer Satisfaction Integrated Systems
(Service Trak 2023)
Best Service Integrated Systems
(Service Trak 2023)
Best System Performance Integrated Systems
(Service Trak 2023)
Ortho Ranked No. 1 for fifth consecutive year
(Service Trak 2022)
Bronze Sales and Customer Service Department of the Year (Stevie Awards)
Critical Infusion Award
(Blood Centers of America)
Ortho Care® Lab Support Ranked No. 1 for sixth consecutive year
(Service Trak 2021)
Outstanding Contribution to the Bio/Med Industry Award (MedTech)
Bronze Edison Award
(Edison Awards)
Silver Award Innovative Laboratory Training Program
(Brandon Hall Group Excellence Awards)
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345 Park Avenue, San Jose, CA 95110-2704, USA
Giselle Bermejo, RMT
Chief Medical Technologist